Contact us
Email contact@thaviq.com for help with the app or a privacy request. Include your shop domain, the page you were on and any error text. A screenshot helps, as long as it does not show customer details or passwords.
Connect your ad account
Create an API key in the Settings tab of your OpenAI Ads Manager account, then open Channels in the app and choose Connect OpenAI Ads. Keep the key private and never email it to us. A pixel ID alone cannot connect an account.
Create and publish a campaign
Open Campaigns and choose Create campaign. Set a total budget and bid, then write your ad, or fill it in from a Shopify product. Campaigns are saved as paused, so nothing spends until you choose Publish and confirm. OpenAI reviews ads before they can serve. Creating and publishing campaigns needs a paid plan, and pausing is available on every plan.
Run a catalog audit
Go to Catalog Health and choose Scan now. Keep the page open while the scan runs. If you close it, reopen the page to continue. Your plan sets how many products are audited, and Catalog Health shows how much of your catalog was covered.
Understand your results
Blocked means a required feed check failed. Warning means a potential concern needs your judgment. Opportunity is an optional improvement. Unknown means there is not enough current evidence to reach a conclusion, so rescan rather than treating it as a pass.
Results older than 48 hours are treated as out of date. Run a new scan to refresh them.
Fix a product
From Product Issues, open a product to see each finding and how to fix it. Choose Edit product in Shopify, make the change there, then rescan to confirm. The app never changes your products itself.
Change your plan
Open Plans in the app to compare plans and upgrade. Shopify handles approval, billing, plan changes and cancellation.
Remove the app
Pause any running campaigns first, because uninstalling does not stop them. Then uninstall through Settings > Apps in your Shopify admin. For details on what is deleted, see Data deletion.